Returns Policy

We are so grateful that you decided to nourish you and your family with Foraged For You. Please be aware that due to Australian hygiene regulations, we cannot offer a refund, replacement or exchange on items returned in non-saleable condition – that are opened, not in original packaging, used or with the seal broken.

In compliance with Australian Consumer Law, Foraged For You is not required to provide a refund for change of mind returns or products not being suited to the individual. For example, should you make the wrong selection or simply change your mind, within compliance with Consumer Rights Foraged For You is not obligated to offer a refund.

If the product you've purchased is faulty, we will offer a replacement where available. If we cannot replace the product, we will offer a gift voucher or refund. All claims for faults are assessed on an individual basis, and the outcome of a refund is at the discretion of Foraged For You.

By finalising your order you are agreeing to these terms:

1. If you receive a damaged item, please ensure you contact us at hello@foragedforyou.com within 7 days of receiving your parcel.
2. If you change your mind about your purchase you may contact us at hello@foragedforyou.com within 7 days of receiving your parcel to be eligible for a refund, if the items are returned to us in perfect, resalable condition

Change of mind

We understand that change of mind can happen. If this is the case please contact us at hello@foragedforyou.com as quickly as possible. Returns for change of mind that are agreed to by us must be back in the post with adequate packaging (the way you received it), with tracking details sent to us, within 7 days of you receiving your parcel. The items must arrive in perfect, resalable condition. Our standards are very high for the products that get sent to you, we expect the same respect in return. If the returns do not meet these standards, a refund will not be issued. The cost of shipping for change of mind is up to the customer, as well as original shipping fee which will not be refunded. 

We cannot offer a refund if: 

• The product has been opened and/or used.
• The products are sent back to us and are damaged during transit. You must adequately package any good you are returning to us.
• There has been a reaction to the products, or they are not working as intended; this includes disliking the flavour, look or consistency of a product
• There is an error made by the customer with respect to delivery information

How to return an item

To return an item, please email hello@foragedforyou.com within seven days of receiving your parcel.

If you are emailing us, please include:

• Your order number 
• Name/s of the item/s you wish to return
• If the goods are damaged or faulty, include images of the product/s

You will also need to complete this Returns Request Form and include it in your parcel when returning.